Mansion77 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your data as a player on our platform.
A plain-English summary of how Mansion77 handles your personal data. Full legal text follows below.
All personal data is stored on encrypted, access-controlled servers. Mansion77 applies 256-bit SSL encryption across every transaction and login session to protect data in transit and at rest.
Mansion77 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is used solely to operate and improve the platform experience.
You have the right to access, correct, export, and request deletion of the personal data we hold about you. Submit a request to our support team at any time and we will respond within the applicable timeframe.
We collect only the data we genuinely need to operate the platform, verify your identity, process payments, and comply with our regulatory obligations. We do not collect data speculatively or unnecessarily.
Mansion77 uses cookies strictly for platform functionality, session management, fraud prevention, and aggregate analytics. No third-party advertising or tracking cookies are placed without disclosure.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations. KYC documents are retained for a minimum of five years per standard regulatory requirements.
This Privacy Policy ("Policy") describes how Mansion77 ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal data in connection with your use of the Mansion77 website at mansion77.cam and all associated services, features, and products ("Services").
Mansion77 is committed to responsible and transparent data handling. We understand that players — whether based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or anywhere else in Malaysia — entrust us with sensitive personal and financial information, and we take that responsibility seriously.
This Policy applies to all individuals who access or use our Services, including registered players, visitors to our website, and individuals who contact our support team. By using the Mansion77 platform, you acknowledge that you have read and understood this Policy.
Note: This Policy should be read alongside our Terms & Conditions, which govern the broader contractual relationship between you and Mansion77. In the event of any conflict between this Policy and the Terms, the Terms shall prevail unless the conflicting matter relates directly to data protection, in which case this Policy shall prevail.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person, including name, email address, identification number, payment details, and IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this case, Mansion77. |
| "Data Processor" | A third party that processes Personal Data on behalf of Mansion77 under a contractual arrangement, such as a payment service provider or KYC verification service. |
| "KYC" | Know Your Customer — the identity and address verification process mandated by Mansion77's licensing and anti-money-laundering obligations. |
| "Cookies" | Small text files placed on your device by a website to store session data, preferences, and analytical information. |
| "Player" / "User" | Any individual who has registered an account on the Mansion77 platform or who accesses the website without registration. |
Mansion77 acts as the Data Controller in respect of all Personal Data collected through the platform. This means Mansion77 determines the purposes for which your data is collected and the manner in which it is processed.
Where Mansion77 engages third-party service providers — such as payment processors, identity verification platforms, fraud detection systems, or cloud infrastructure providers — those parties act as Data Processors on Mansion77's behalf and are bound by contractual obligations that restrict their use of your data to the specific services they provide to us.
Malaysian Players: While Malaysia's Personal Data Protection Act 2010 (PDPA) applies primarily to entities with a commercial presence in Malaysia, Mansion77 voluntarily applies PDPA-aligned data protection standards to all Malaysian users as a matter of good practice and player trust. This includes providing access rights, correction rights, and the right to withdraw consent where processing is consent-based.
Mansion77 collects Personal Data through several channels, including account registration, KYC verification, payment processing, gameplay activity, and customer support interactions. The categories of data we collect are set out below.
When you create an account on Mansion77, we collect:
To comply with our licensing obligations and anti-money-laundering requirements, we collect:
When you make deposits or request withdrawals, we collect payment-related information including:
When you access the platform, we automatically collect:
We record all gaming and betting activity on the platform, including game sessions, bet amounts, outcomes, bonus utilisation, and RTP-related metrics. This data is used for account integrity, responsible gambling monitoring, dispute resolution, and regulatory reporting.
If you contact Mansion77's support team via live chat or email, we retain records of those communications — including the content of messages, timestamps, and support agent responses — for quality assurance and dispute resolution purposes.
Mansion77 processes Personal Data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, contact information |
| Identity verification (KYC) | KYC documents, registration data |
| Payment processing — deposits and withdrawals | Payment data, account details |
| Fraud detection and anti-money-laundering compliance | Payment data, technical data, gameplay data |
| Responsible gambling monitoring and enforcement | Gameplay data, account data, session history |
| Customer support and dispute resolution | Communications data, account data, gameplay data |
| Platform security and technical performance | Technical and device data, session data |
| Regulatory and licence compliance reporting | All relevant categories as required |
| Promotional communications (where consent given) | Contact information, gameplay preferences |
| Platform analytics and improvement | Aggregated, anonymised technical and gameplay data |
Mansion77 does not use your Personal Data to make fully automated individual decisions that produce significant legal or similarly significant effects without an opportunity for human review, except where such processing is required for fraud prevention or is authorised by applicable law.
Mansion77 processes Personal Data on the following legal bases:
Mansion77 does not sell, rent, or commercially transfer your Personal Data to third parties. We may share Personal Data in the following limited and controlled circumstances:
Mansion77 engages vetted third-party service providers who process Personal Data solely on our behalf and in accordance with our documented instructions. These include:
Mansion77 may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts of law where required to do so by applicable law, court order, or our licensing obligations. Such disclosures are made in compliance with applicable data protection principles and only to the extent strictly required.
In the event of a merger, acquisition, restructuring, or sale of some or all of Mansion77's business assets, Personal Data may be transferred to the relevant successor entity as part of that transaction. Players will be notified of any such transfer and the Privacy Policy of the successor entity.
Important: Mansion77 will never share your Personal Data — including your KYC documents, payment details, or contact information — with unaffiliated third-party advertisers, data brokers, or marketing networks without your explicit prior consent.
As an internationally licensed platform, Mansion77 may process and store Personal Data on servers located in jurisdictions outside Malaysia. Where Personal Data is transferred to a jurisdiction that does not offer an equivalent level of data protection to that provided under Malaysian law or international standards, Mansion77 implements appropriate safeguards, including contractual data protection clauses with receiving parties.
By using the Mansion77 platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside your country of residence for the purposes described in this Policy.
Mansion77 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and registration data | Duration of account + 5 years following account closure |
| KYC documents | Minimum 5 years from submission (regulatory requirement) |
| Transaction records | Minimum 5 years from transaction date |
| Gameplay and betting history | Duration of account + 3 years following account closure |
| Customer support communications | 3 years from date of last communication |
| Technical and device data (logs) | 90 days (rolling) |
| Marketing preferences and consent records | Until withdrawal of consent + 1 year |
Following the expiry of applicable retention periods, Personal Data is securely deleted or anonymised. Where anonymisation is applied, the resulting data no longer constitutes Personal Data and may be retained indefinitely for aggregate analytical purposes.
Mansion77 implements a range of technical and organisational security measures designed to protect Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While Mansion77 takes extensive measures to secure the platform, you are responsible for maintaining the confidentiality of your account credentials. Use a strong, unique password for your Mansion77 account and never share your login details with any third party. Mansion77 support staff will never ask for your password.
Mansion77 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device that stores information about your session or preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for core platform functionality including session management, login authentication, and secure payment flows. | Session / Short-term |
| Functional | Stores your preferences such as language settings, display options, and notification choices to personalise your experience. | Up to 12 months |
| Analytical | Collects aggregated, anonymised data about how players use the platform to help us identify areas for improvement. | Up to 24 months |
| Security & Fraud Prevention | Helps detect and prevent fraudulent activity, bot access, and suspicious login patterns. | Session / Rolling |
You may configure your browser settings to block or delete cookies at any time. Note that disabling strictly necessary cookies will impair the functionality of the Mansion77 platform, including the ability to log in or complete transactions. Analytical cookies may be declined without affecting core platform functionality.
Subject to applicable data protection law and our licensing obligations, you have the following rights in relation to the Personal Data Mansion77 holds about you:
You may request a copy of the Personal Data we hold about you, including information on how it is processed and with whom it is shared.
You may request that inaccurate or incomplete Personal Data be corrected or updated. For account details, you may also update some information directly through Account Settings.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected — subject to overriding legal retention obligations.
You may request that we temporarily restrict processing of your data while a rectification or objection request is being evaluated.
Where processing is based on your consent or contractual necessity, you may request that your data be provided to you in a structured, machine-readable format.
You may object to processing of your Personal Data based on legitimate interests, including the use of your data for analytical purposes or profiling.
To exercise any of the above rights, please contact our Data Privacy team at [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days. Where a request cannot be fulfilled — for example, due to overriding legal obligations — we will provide a written explanation.
Identity Verification: For the security of your data, Mansion77 will require you to verify your identity before processing any request to access, correct, or delete your Personal Data. This verification step protects against fraudulent data requests by third parties purporting to act on your behalf.
Mansion77 strictly prohibits the use of its platform by persons under the age of 21. We do not knowingly collect Personal Data from individuals under 21 years of age. Where we become aware that Personal Data has been submitted by a minor — whether through incomplete age verification or otherwise — we will take immediate steps to delete that data and close the associated account.
If you believe that a minor has registered on the Mansion77 platform, please notify us immediately at [email protected] so that we may investigate and act accordingly.
Mansion77 reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform functionality. Where changes are material, we will provide reasonable advance notice by posting a prominent notice on the platform or by sending an email to your registered address.
The date on which this Policy was last updated is displayed at the top of this page. Your continued use of the Mansion77 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes.
We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Mansion77 processes your Personal Data, please contact us through the following channels:
Data Privacy Enquiries: [email protected]
General Support (24/7 Live Chat): Available via the live chat widget on the Mansion77 platform.
Subject Line Recommendation: When emailing regarding a data rights request, please include the subject line "Data Privacy Request — [Your Username]" to help us route your enquiry efficiently.
This Privacy Policy was last reviewed and updated on 1 January 2026. Mansion77 reserves the right to update this Policy at any time. Continued use of the platform constitutes acceptance of the current version of this Policy.
Our support team is available 24/7 to address any questions about how your personal data is handled on the Mansion77 platform. You can also review our related policy pages for full context.
21+ only · Play responsibly · mansion77.cam · For entertainment purposes only